Rental Policies
THE WEBSITE:
THere is more to see in person, in our huge 2500 sq. ft. shop, than what is shown on the website. New items are added weekly. Call to request a particular item, if you do not see it on the website.
MAKE AN APPOINTMENT TO VISIT THE SHOP:
To see the inventory in person, schedule an appointment to visit our shop. Appointments can be scheduled by phone, email, or through our "CONTACT US" page on our website. Appointments are available Monday- Saturday, 11:00am-4:00pm. NO walk-in hours are available. All inventory items in the shop are neatly organized and displayed for easy viewing, so you can measure, take photos of items, even mix&match china patterns, or set-up mock displays with our items.
RENTAL PERIOD:
Rental items can be kept out for a period of up to 4 days for local events within Lancaster County, PA; or up to 5 days for out-of-town events . We do not charge per day. For local Saturday weddings, items can be kept out Thursday - Sunday, or Friday - Monday. If you need to keep items out longer than the rental period allows, a per-day charge of 10% of the total order will be added per day. (Ex: a total order of $180 would be an $18 per-day charge).
RESERVE AN ORDER:
Rental items should be reserved for your date as early as possible. Many of our items are unique and do not have duplicates. Orders can be reserved online, or in person. To reserve an order, you will need to fill out an order form (available at our Rental location, or sent by email), and make a reservation deposit of 50% of the total rental price. Payments can be made by cash, check, Venmo, or PayPal; no credit cards accepted . RESERVATION DEPOSITS ARE NON-REFUNDABLE, but are exchangeable for different items. After the 50% reservation deposit is paid, any unwanted items get deleted from the 50% balance due. The final balance due gets paid at the time of pick-up. Bounced checks will be charged a $30 fee
ORDER CHANGES:
Items can be deleted or exchanged from the order until 1 month prior to the event date . In the final month prior to the event, quantity of items may be reduced, due to a reduced guest count, and the difference will be refunded. Items deleted from the order in the final month, due to any reason other than guest count, will not be refunded. New items may be added to the order in the final month, providing they are available. In the final week prior to the event , once the order has been packed by our staff, no changes will be accommodated.
EVENT CANCELLATIONS:
In the case your event gets cancelled, the 50% reservation deposit is not refundable. If you have paid your balance in full, we will refund any amount over 50%. Due to reserving the items for your date, we have lost the opportunity to rent the items to other customers on that date.
In the case of your event date getting postponed or changed, we will honor your 50% reservation deposit for the new date, providing the items are available on the new date.
AVAILABILITY OF ITEMS:
It is understood that in the Rental Business, inventory items occasionally get damaged or lost by previous customers, and may not be available to fulfill your order. Lovebirds will do our best to replace broken/lost items with another item of similar appearance. However, due to the nature of our unique items, some items are irreplaceable. In the event that a customer's reserved item needs to be replaced with another item, you will be contacted & given your choice of another item of equal value.
It is also understood that our Inventory items are VINTAGE, and may have chipping paint, scratches, dents, and other imperfections at time of delivery. These imperfections add to their unique charm, and are not considered defects.
DISH/ GOBLET CARE:
For China plate rentals, cake-stands, Food-Serving pieces, etc..: All China and dishes must be returned clean and hand-washed, NO DISHWASHER FOR CHINA. China must be washed with dish soap, rinsed, and dried, and be returned in the same racks they are sent in. For brides who prefer less hassle, china can be returned dirty (we ask you to at least scrape off food), and Lovebirds will hand-wash them upon return, for a fee of $.50 per dish.
Goblets may be run through an automatic dishwasher, or hand-washed. Lovebirds dishwashing fee for goblets is $.50 per goblet.
Stainless steel flatware may be run through an automatic dishwasher, or hand-washed. Lovebirds dishwashing fee for flatware is $.50 per set . A set includes 1 fork/ 1 knife/ 1 spoon.
LINEN CARE:
Lace Runners and Doilies: lace doilies require special care; please do NOT attempt to clean our antique lace. Doilies that are returned with stains, candle-wax, etc...will be charged a dry-cleaning fee..
WINDOW/ GLASS CARE:
Windows & glass mirrors may be written on with "Chalk Markers" or "Bistro Markers", that are specially made to write on glass, and are stated to wipe clean from glass surfaces with water. Certain markers do not wipe off with water, and must be cleaned with paint-remover; if we must use paint-remover to clean your item, you will incur a cleaning fee of $15/item.
CANDLEstick CARE: Candle-sticks, candelabras, glass hurricane cylinders, oil lamp glass chimneys, votives, etc... must be returned clean & free from melted wax or black smoke residue . THey should be returned is the same clean condition they were received in. ONLY use "Goo-gone" and a soft clean rag to clean wax off candlesticks. Do NOT use water or any chemical cleaners to clean candlesticks. You will be charged a cleaning fee for melted wax or smoke left on our items, Glass cylinders that become dirty with black smoke may be cleaned with Windex and a paper towel. Cylinders that have melted wax must be cleaned with Goo-gone & a paper towel. Glass cylinders and hurricane chimneys returned dirty will be charged a $1 cleaning fee per cylinder . Candlestick cleaning fee is $1/item. Votive cleaning fee is $.50 per item.
INVENTORY CARE/ FEES:
We expect that all rental items will be well cared-for during your rental period. Items must be returned in the same condition as when you picked them up. Items should be cleaned. Nothing may be left outdoors overnight, due to theft & weather damage.
Any rental items that get damaged beyond repair while in your care, get charged a replacement fee of 3x the rental price. Items that can be repaired, will be charged a repair fee.
Items that are excessively dirty, will be charged a cleaning fee of $15/hour, unless otherwise stated above.
Items that are NOT RETURNED are charged a replacement fee of 3x the rental price.
Items that are returned late, beyond the rental period, will be charged per-diem late fees of 10% of the rental cost.
AFter we have inspected your returned items, you will be notified if you have incurred any fees.
DELIVERY:
Lovebirds does not offer delivery service. Customers are required to pick up & return their orders, from our shop in Lititz, PA, using their own vehicle, or a rental vehicle. Items must be transported in an enclosed vehicle; no open trailers or trucks allowed. Tarps/blankets/covers in an open vehicle are not allowed. No exceptions. You are expected to bring 2 people to lift & load furniture. We will have your order packed & ready to be picked up , but we will not load your vehicle. Pick up time must be scheduled by appointment.
PLEASE FEEL FREE TO CONTACT US TO DISCUSS YOUR WEDDING OR SPECIAL EVENT. WE LOOK FORWARD TO HELPING YOU CREATE A DAY YOU WILL ALWAYS REMEMBER!
BLESSINGS ON YOUR PLANNING,
KRISTY SHOLES, OWNER/ DESIGNER OF LOVEBIRDS VINTAGE RENTALS
THere is more to see in person, in our huge 2500 sq. ft. shop, than what is shown on the website. New items are added weekly. Call to request a particular item, if you do not see it on the website.
MAKE AN APPOINTMENT TO VISIT THE SHOP:
To see the inventory in person, schedule an appointment to visit our shop. Appointments can be scheduled by phone, email, or through our "CONTACT US" page on our website. Appointments are available Monday- Saturday, 11:00am-4:00pm. NO walk-in hours are available. All inventory items in the shop are neatly organized and displayed for easy viewing, so you can measure, take photos of items, even mix&match china patterns, or set-up mock displays with our items.
RENTAL PERIOD:
Rental items can be kept out for a period of up to 4 days for local events within Lancaster County, PA; or up to 5 days for out-of-town events . We do not charge per day. For local Saturday weddings, items can be kept out Thursday - Sunday, or Friday - Monday. If you need to keep items out longer than the rental period allows, a per-day charge of 10% of the total order will be added per day. (Ex: a total order of $180 would be an $18 per-day charge).
RESERVE AN ORDER:
Rental items should be reserved for your date as early as possible. Many of our items are unique and do not have duplicates. Orders can be reserved online, or in person. To reserve an order, you will need to fill out an order form (available at our Rental location, or sent by email), and make a reservation deposit of 50% of the total rental price. Payments can be made by cash, check, Venmo, or PayPal; no credit cards accepted . RESERVATION DEPOSITS ARE NON-REFUNDABLE, but are exchangeable for different items. After the 50% reservation deposit is paid, any unwanted items get deleted from the 50% balance due. The final balance due gets paid at the time of pick-up. Bounced checks will be charged a $30 fee
ORDER CHANGES:
Items can be deleted or exchanged from the order until 1 month prior to the event date . In the final month prior to the event, quantity of items may be reduced, due to a reduced guest count, and the difference will be refunded. Items deleted from the order in the final month, due to any reason other than guest count, will not be refunded. New items may be added to the order in the final month, providing they are available. In the final week prior to the event , once the order has been packed by our staff, no changes will be accommodated.
EVENT CANCELLATIONS:
In the case your event gets cancelled, the 50% reservation deposit is not refundable. If you have paid your balance in full, we will refund any amount over 50%. Due to reserving the items for your date, we have lost the opportunity to rent the items to other customers on that date.
In the case of your event date getting postponed or changed, we will honor your 50% reservation deposit for the new date, providing the items are available on the new date.
AVAILABILITY OF ITEMS:
It is understood that in the Rental Business, inventory items occasionally get damaged or lost by previous customers, and may not be available to fulfill your order. Lovebirds will do our best to replace broken/lost items with another item of similar appearance. However, due to the nature of our unique items, some items are irreplaceable. In the event that a customer's reserved item needs to be replaced with another item, you will be contacted & given your choice of another item of equal value.
It is also understood that our Inventory items are VINTAGE, and may have chipping paint, scratches, dents, and other imperfections at time of delivery. These imperfections add to their unique charm, and are not considered defects.
DISH/ GOBLET CARE:
For China plate rentals, cake-stands, Food-Serving pieces, etc..: All China and dishes must be returned clean and hand-washed, NO DISHWASHER FOR CHINA. China must be washed with dish soap, rinsed, and dried, and be returned in the same racks they are sent in. For brides who prefer less hassle, china can be returned dirty (we ask you to at least scrape off food), and Lovebirds will hand-wash them upon return, for a fee of $.50 per dish.
Goblets may be run through an automatic dishwasher, or hand-washed. Lovebirds dishwashing fee for goblets is $.50 per goblet.
Stainless steel flatware may be run through an automatic dishwasher, or hand-washed. Lovebirds dishwashing fee for flatware is $.50 per set . A set includes 1 fork/ 1 knife/ 1 spoon.
LINEN CARE:
Lace Runners and Doilies: lace doilies require special care; please do NOT attempt to clean our antique lace. Doilies that are returned with stains, candle-wax, etc...will be charged a dry-cleaning fee..
WINDOW/ GLASS CARE:
Windows & glass mirrors may be written on with "Chalk Markers" or "Bistro Markers", that are specially made to write on glass, and are stated to wipe clean from glass surfaces with water. Certain markers do not wipe off with water, and must be cleaned with paint-remover; if we must use paint-remover to clean your item, you will incur a cleaning fee of $15/item.
CANDLEstick CARE: Candle-sticks, candelabras, glass hurricane cylinders, oil lamp glass chimneys, votives, etc... must be returned clean & free from melted wax or black smoke residue . THey should be returned is the same clean condition they were received in. ONLY use "Goo-gone" and a soft clean rag to clean wax off candlesticks. Do NOT use water or any chemical cleaners to clean candlesticks. You will be charged a cleaning fee for melted wax or smoke left on our items, Glass cylinders that become dirty with black smoke may be cleaned with Windex and a paper towel. Cylinders that have melted wax must be cleaned with Goo-gone & a paper towel. Glass cylinders and hurricane chimneys returned dirty will be charged a $1 cleaning fee per cylinder . Candlestick cleaning fee is $1/item. Votive cleaning fee is $.50 per item.
INVENTORY CARE/ FEES:
We expect that all rental items will be well cared-for during your rental period. Items must be returned in the same condition as when you picked them up. Items should be cleaned. Nothing may be left outdoors overnight, due to theft & weather damage.
Any rental items that get damaged beyond repair while in your care, get charged a replacement fee of 3x the rental price. Items that can be repaired, will be charged a repair fee.
Items that are excessively dirty, will be charged a cleaning fee of $15/hour, unless otherwise stated above.
Items that are NOT RETURNED are charged a replacement fee of 3x the rental price.
Items that are returned late, beyond the rental period, will be charged per-diem late fees of 10% of the rental cost.
AFter we have inspected your returned items, you will be notified if you have incurred any fees.
DELIVERY:
Lovebirds does not offer delivery service. Customers are required to pick up & return their orders, from our shop in Lititz, PA, using their own vehicle, or a rental vehicle. Items must be transported in an enclosed vehicle; no open trailers or trucks allowed. Tarps/blankets/covers in an open vehicle are not allowed. No exceptions. You are expected to bring 2 people to lift & load furniture. We will have your order packed & ready to be picked up , but we will not load your vehicle. Pick up time must be scheduled by appointment.
PLEASE FEEL FREE TO CONTACT US TO DISCUSS YOUR WEDDING OR SPECIAL EVENT. WE LOOK FORWARD TO HELPING YOU CREATE A DAY YOU WILL ALWAYS REMEMBER!
BLESSINGS ON YOUR PLANNING,
KRISTY SHOLES, OWNER/ DESIGNER OF LOVEBIRDS VINTAGE RENTALS
