Rental Policies
nTHE WEBSITE:
THere is MUCH MORE to see in person, in our huge 2500 sq. ft. shop, than what is on the website.. New items are added weekly. Call to request a particular item, if you do not see it on the website.
MAKE AN APPOINTMENT TO VISIT THE SHOP:
To see the inventory in person, schedule an appointment to visit our shop. Appointments can be scheduled by phone, email,or through our "CONTACT US" page on our website. Appointments are available Monday- Saturday, 11:00am-4:00pm. NO walk-in hours are available. All inventory items in the shop are neatly organized and displayed for easy viewing, so you can measure, take photos of items, even mix&match china patterns, or set-up mock displays with our items.
RENTAL PERIOD:
Rental items can be kept out for a period of up to 4 days. We do not charge per day. For Saturday weddings, items can be kept out Thursday - Sunday, or Friday - Monday. If you need to keep items out longer than 4 days, a per-diem charge of 10% of the total order will be added per day. (Ex: a total order of $180 would be an $18 per-diem charge).
RESERVE AN ORDER:
Rental items can and should be reserved for your date as early as possible. Many of our items are unique and there are not duplicates to go around. If you have your heart set on one of our pieces, the early bird will get the worm! Orders can be reserved online, or in person. To reserve an order, you will need to fill out an order form (available at our Rental location, or sent by email), and make a reservation deposit of 50% of the total rental price of items.. Payments can be made by cash check, Venmo, or PayPal; no credit cards accepted . RESERVATION DEPOSITS ARE NON-REFUNDABLE, but are exchangeable for different items. AFter the 50% reservation deposit is paid, any unwanted items get deleted from the 50% balance due. Items can be deleted or exchanged from the order until 1 month prior to the event date . During the final month, no changes can be made to the order, and no refunds will be given. The final balance due gets paid at the time of pick-up. For deliveries, the final balance is due 1 month prior to delivery. Bounced checks will be charged a $30 fee.
EVENT CANCELLATIONS:
In the case of your event getting cancelled, the 50% reservation deposit is not refundable. If you have paid your balance in full, we will refund any amount over 50%. Due to reserving the items for your date, we have lost the opportunity to rent the items to other customers on that date.
In the case of your event date getting postponed or changed, we will honor your 50% reservation deposit for the new date, providing the items are available on the new date.
AVAILABILITY OF ITEMS:
It is understood that in the Rental Business, inventory items occasionally get damaged or lost by previous customers, and may not be available to fulfill your order. Lovebirds will do our best to replace broken/lost items with another item of similar appearance. However, due to the nature of our unique items, some items are irreplaceable. In the event that a customer's reserved item needs to be replaced with another item, you will be contacted & given your choice of another item of equal value.
It is also understood that our Inventory items are VINTAGE, and may have chipping paint, scratches, dents, and other imperfections at time of delivery. THese imperfections add to their unique charm, and are not considered defects.
CHINA CARE:
For China rentals, Cake-stands, Food-Serving pieces, etc..: All China and dishes must be returned clean and hand-washed, NO DISHWASHER FOR CHINA. China must be washed with dish soap, rinsed, and dried. China dishes must be returned in the same racks they are sent in. For brides who prefer less hassle, china can be returned dirty (we ask you to at least scrape off food), and Lovebirds will hand-wash them upon return, for a fee of $.30 per dish.
LINEN CARE:
Linen dinner napkins : Please return linen napkins unwashed; Lovebirds will wash them, free of charge.
Burlap: burlap must be returned clean, and free of candle-wax. Since our natural burlap cannot be washed, any stained burlap must be removed from our inventory, and charged a replacement fee equal to the rental fee.
Lace Doilies: lace doilies require special care; please do NOT attempt to clean our antique lace. Doilies that are returned with stains, candle-wax, etc...will be charged a dry-cleaning fee..
CHALKBOARD CARE:
Chalkboards may ONLY be written on with REAL CHALK. Do NOT wipe chalkboards with water. "Chalk Markers" or "Bistro Markers" do NOT wipe off of chalkboards~they may NOT be used. Chalkboards that are returned with permanent marker that does not wipe clean with a dry eraser, WILL BE CHARGED a re-painting fee of $10, depending on size of board.
WINDOW/ GLASS CARE:
Windows & glass mirrors may be written on with "Chalk Markers" or "Bistro Markers", that are specially made to write on glass, and are stated to wipe clean from glass surfaces with water. I Certain markers do not wipe off with water, and must be cleaned with paint-remover; if we must use paint-remover to clean your item, you will incur a cleaning fee of $10/hr.
CANDLE/ WAX CARE: Candle-sticks, candelabras, votives, etc... must be returned clean & free from melted wax. ONLY use "Goo-gone" and a soft clean rag to clean wax off candlesticks. Do NOT use water or any chemical cleaners to clean candlesticks. You will be charged a cleaning fee for melted wax left on our items, at a rate of $10/hour of cleaning.
INVENTORY CARE/ FEES:
We expect that all rental items will be well cared-for during your rental period. Items must be returned in the same condition as when you picked them up. Items should be cleaned. Nothing may be left outdoors overnight, due to theft & weather damage.
Any rental items that get damaged beyond repair while in your care, get charged a replacement fee of 3x the rental price. Items that can be repaired, will be charged a repair fee.
Items that are excessively dirty, will be charged a cleaning fee.
Items that are NOT RETURNED are charged a replacement fee of 3x the rental price.
Items that are returned late, beyond the 4-day rental period, will be charged per-diem late fees.
AFter we have inspected your returned items, you will be notified if you have incurred any fees.
DELIVERY:
Customers are encouraged to pick up & return their orders, using their own vehicle, or a rental vehicle. Items must be transported in an enclosed vehicle; no open trailers or trucks allowed. Tarps/blankets/covers in an open vehicle are not allowed. Items will only be sent out in enclosed vehicles. No exceptions. You are expected to bring 2 people to lift & load furniture. We will have your order packed & ready to be picked up from our ground-floor lobby, but we will not load your vehicle.
We offer delivery on select orders only. Delivery priority is given to local deliveries under 30 miles from our shop; and smaller orders that fit into a Cargo Van. We occasionally accommodate larger size orders that require a box truck, with a minimum order amount of $500. We do not travel further than 50 miles from our shop. You may choose to hire our Delivery Service for one-way only, or both delivery & return. Deliveries must be reserved with a signed contract, and a 50% reservation deposit.
PLEASE FEEL FREE TO CONTACT US TO DISCUSS YOUR WEDDING OR SPECIAL EVENT. WE LOOK FORWARD TO HELPING YOU CREATE A DAY YOU WILL ALWAYS REMEMBER!
BLESSINGS ON YOUR PLANNING,
KRISTY SHOLES, OWNER/ DESIGNER OF LOVEBIRDS VINTAGE RENTALS
THere is MUCH MORE to see in person, in our huge 2500 sq. ft. shop, than what is on the website.. New items are added weekly. Call to request a particular item, if you do not see it on the website.
MAKE AN APPOINTMENT TO VISIT THE SHOP:
To see the inventory in person, schedule an appointment to visit our shop. Appointments can be scheduled by phone, email,or through our "CONTACT US" page on our website. Appointments are available Monday- Saturday, 11:00am-4:00pm. NO walk-in hours are available. All inventory items in the shop are neatly organized and displayed for easy viewing, so you can measure, take photos of items, even mix&match china patterns, or set-up mock displays with our items.
RENTAL PERIOD:
Rental items can be kept out for a period of up to 4 days. We do not charge per day. For Saturday weddings, items can be kept out Thursday - Sunday, or Friday - Monday. If you need to keep items out longer than 4 days, a per-diem charge of 10% of the total order will be added per day. (Ex: a total order of $180 would be an $18 per-diem charge).
RESERVE AN ORDER:
Rental items can and should be reserved for your date as early as possible. Many of our items are unique and there are not duplicates to go around. If you have your heart set on one of our pieces, the early bird will get the worm! Orders can be reserved online, or in person. To reserve an order, you will need to fill out an order form (available at our Rental location, or sent by email), and make a reservation deposit of 50% of the total rental price of items.. Payments can be made by cash check, Venmo, or PayPal; no credit cards accepted . RESERVATION DEPOSITS ARE NON-REFUNDABLE, but are exchangeable for different items. AFter the 50% reservation deposit is paid, any unwanted items get deleted from the 50% balance due. Items can be deleted or exchanged from the order until 1 month prior to the event date . During the final month, no changes can be made to the order, and no refunds will be given. The final balance due gets paid at the time of pick-up. For deliveries, the final balance is due 1 month prior to delivery. Bounced checks will be charged a $30 fee.
EVENT CANCELLATIONS:
In the case of your event getting cancelled, the 50% reservation deposit is not refundable. If you have paid your balance in full, we will refund any amount over 50%. Due to reserving the items for your date, we have lost the opportunity to rent the items to other customers on that date.
In the case of your event date getting postponed or changed, we will honor your 50% reservation deposit for the new date, providing the items are available on the new date.
AVAILABILITY OF ITEMS:
It is understood that in the Rental Business, inventory items occasionally get damaged or lost by previous customers, and may not be available to fulfill your order. Lovebirds will do our best to replace broken/lost items with another item of similar appearance. However, due to the nature of our unique items, some items are irreplaceable. In the event that a customer's reserved item needs to be replaced with another item, you will be contacted & given your choice of another item of equal value.
It is also understood that our Inventory items are VINTAGE, and may have chipping paint, scratches, dents, and other imperfections at time of delivery. THese imperfections add to their unique charm, and are not considered defects.
CHINA CARE:
For China rentals, Cake-stands, Food-Serving pieces, etc..: All China and dishes must be returned clean and hand-washed, NO DISHWASHER FOR CHINA. China must be washed with dish soap, rinsed, and dried. China dishes must be returned in the same racks they are sent in. For brides who prefer less hassle, china can be returned dirty (we ask you to at least scrape off food), and Lovebirds will hand-wash them upon return, for a fee of $.30 per dish.
LINEN CARE:
Linen dinner napkins : Please return linen napkins unwashed; Lovebirds will wash them, free of charge.
Burlap: burlap must be returned clean, and free of candle-wax. Since our natural burlap cannot be washed, any stained burlap must be removed from our inventory, and charged a replacement fee equal to the rental fee.
Lace Doilies: lace doilies require special care; please do NOT attempt to clean our antique lace. Doilies that are returned with stains, candle-wax, etc...will be charged a dry-cleaning fee..
CHALKBOARD CARE:
Chalkboards may ONLY be written on with REAL CHALK. Do NOT wipe chalkboards with water. "Chalk Markers" or "Bistro Markers" do NOT wipe off of chalkboards~they may NOT be used. Chalkboards that are returned with permanent marker that does not wipe clean with a dry eraser, WILL BE CHARGED a re-painting fee of $10, depending on size of board.
WINDOW/ GLASS CARE:
Windows & glass mirrors may be written on with "Chalk Markers" or "Bistro Markers", that are specially made to write on glass, and are stated to wipe clean from glass surfaces with water. I Certain markers do not wipe off with water, and must be cleaned with paint-remover; if we must use paint-remover to clean your item, you will incur a cleaning fee of $10/hr.
CANDLE/ WAX CARE: Candle-sticks, candelabras, votives, etc... must be returned clean & free from melted wax. ONLY use "Goo-gone" and a soft clean rag to clean wax off candlesticks. Do NOT use water or any chemical cleaners to clean candlesticks. You will be charged a cleaning fee for melted wax left on our items, at a rate of $10/hour of cleaning.
INVENTORY CARE/ FEES:
We expect that all rental items will be well cared-for during your rental period. Items must be returned in the same condition as when you picked them up. Items should be cleaned. Nothing may be left outdoors overnight, due to theft & weather damage.
Any rental items that get damaged beyond repair while in your care, get charged a replacement fee of 3x the rental price. Items that can be repaired, will be charged a repair fee.
Items that are excessively dirty, will be charged a cleaning fee.
Items that are NOT RETURNED are charged a replacement fee of 3x the rental price.
Items that are returned late, beyond the 4-day rental period, will be charged per-diem late fees.
AFter we have inspected your returned items, you will be notified if you have incurred any fees.
DELIVERY:
Customers are encouraged to pick up & return their orders, using their own vehicle, or a rental vehicle. Items must be transported in an enclosed vehicle; no open trailers or trucks allowed. Tarps/blankets/covers in an open vehicle are not allowed. Items will only be sent out in enclosed vehicles. No exceptions. You are expected to bring 2 people to lift & load furniture. We will have your order packed & ready to be picked up from our ground-floor lobby, but we will not load your vehicle.
We offer delivery on select orders only. Delivery priority is given to local deliveries under 30 miles from our shop; and smaller orders that fit into a Cargo Van. We occasionally accommodate larger size orders that require a box truck, with a minimum order amount of $500. We do not travel further than 50 miles from our shop. You may choose to hire our Delivery Service for one-way only, or both delivery & return. Deliveries must be reserved with a signed contract, and a 50% reservation deposit.
PLEASE FEEL FREE TO CONTACT US TO DISCUSS YOUR WEDDING OR SPECIAL EVENT. WE LOOK FORWARD TO HELPING YOU CREATE A DAY YOU WILL ALWAYS REMEMBER!
BLESSINGS ON YOUR PLANNING,
KRISTY SHOLES, OWNER/ DESIGNER OF LOVEBIRDS VINTAGE RENTALS